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 | The most critical and responsive people in any organization are reliant on mobile devices to connect them to their most critical and responsive colleagues and customers. Smartphones are essential to providing this immediacy because of the ambient, “always on, always connected” nature of a handheld device. These players are key to an organization’s success because of their capabilities to lead, persuade, service and deliver. Providing the tools they need to mobilize those capabilities should not require them to learn a new set of skills. |
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| Smartphone-based mobility is the platform that will usher in the next level of quality customer experience. To maximize that potential requires that the next level of quality employee experience be considered as well. Based on over one hundred installations conducted worldwide, the experience that mobile leaders want is smart, simple and secure. |
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| “Hands free” smartphone installation: |
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- One click over the air (OTA) installation of all software and settings
- Automatic email connection, policies set and full sync to Microsoft Outlook via Active Sync OTA or from approved PC
- User name and password protection using company identity from Active Directory or other LDAP providers
- Company recommended software including browser and secure access to Web via company proxy server (if Web access authorized), other connections disallowed
- Download of appropriate line of business applications given group and experience level
- Application menu/screen simplified by removing all unnecessary programs
- Access to system trays, directories and SD card specified
- All certificates and user settings for VPN, proxy server and line of business data and applications applied to device with credentials
- Security settings and policies established preventing unauthorized actions
- Bluetooth security limits if desired
- Establish third party VPN if desired
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| Note: Each of the items listed above represents an extensive set of options that can be tailored specifically for users and/or groups. |
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| Automatic, OTA installation benefits everyone: |
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- Every smartphone is fully configured and available for use immediately
- Individual employees do not need technical support or a manua
- IT administrators can distribute hundreds of phones and know they will function properly
- Instead of focusing on installation-related technical problems, support personnel can focus on new applications designed to improve capabilities and deliver ROI
- New data, applications and improvements can be set up once then made available to any or all business groups within the company
- Frequent mobile configuration updates assure that the most recent features are in the hands of every employee
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